FAQ

Save time! Find answers to frequently asked questions here to boost your CastMatch.TV experience !

[X] TRADITIONAL SITES: Operate via classified ads. Candidates search and apply endlessly, while recruiters manually sift through thousands of emails. — [✓] CASTMATCH: Is a professional search engine. Candidates are visible 24/7, and recruiters can target profiles in 3 clicks using filters. IN SUMMARY: We replace the “hunt for job postings” with immediate results.

The stars define the visibility scope of each profile: [0 STARS]: Free profile, visibility limited to the candidate’s city of residence. Contact via the platform. [1 STARS]: Complete profile, visibility limited to the national level. [3 STARS]: Complete profile, visibility extended to the European level. [5 STARS]: Complete profile, maximum visibility worldwide. IN SUMMARY: The more stars a profile has, the wider its geographic reach in the search engine.

Absolutely, you can update your photos and information at any time from your dashboard.

Absolutely, you can update your photos and information at any time from your dashboard.

Geographic visibility is determined by the star rating: [NATIONAL] 0 AND 1 STAR: Profile visible only to recruiters searching within the national territory. — [EUROPEAN] 3 STARS: Visibility extended to all countries of the European Union and neighboring countries. — [GLOBAL] 5 STARS: Maximum international exposure without any geographic restrictions. IN SUMMARY: The system allows you to target local or international opportunities depending on the profile chosen.

NO. The platform applies strict confidentiality to protect the candidates’ image: [0] PUBLIC VISITORS: No data, portfolio, or skills are accessible. Profiles are neither clickable nor viewable. — [1] RESTRICTED ACCESS: Viewing profiles is exclusively reserved for recruiters whose accounts have been verified by our services. — [2] TOTAL PROTECTION: This system guarantees that no information circulates outside of a secure, professional framework. IN SUMMARY: CastMatch.TV ensures complete separation between the public and the professional network.

We encourage the continuous updating of data to ensure the reliability of searches: Recommended frequency: Updating photos and candidate profile information is recommended at least every 6 months. Visual quality: Replacing photos ensures a presentation that accurately reflects current reality, an essential criterion for casting sessions. Procedure: Updates are made directly through the profile management area by replacing media and text information.

A service of this scale requires constant technological and human investment: [1] SIGNIFICANT INVESTMENT: Secure hosting of massive volumes (HD videos, books) and protection against cyberattacks represent major infrastructure costs. — [2] DEDICATED TEAM: A real human presence for manual moderation, telephone support, and 24/7 user assistance. — [3] BUSINESS DEVELOPMENT: Ongoing partnerships with major networks and media groups to guarantee exclusive opportunities. — [4] PERFORMANCE: Continuous algorithm updates to ensure precise matching. IN SUMMARY: To guarantee independence and security without intrusive advertising, this model relies on a solid financial investment, incompatible with a free and precarious service.

The connection is direct and without intermediaries between the recruiter and the candidate: DIRECT CONTACT: The casting director contacts the selected candidate directly using the information in their profile. CONTACT OPTIONS: Depending on access, communication takes place via WhatsApp, social media, or direct contact information for maximum time savings. VIA THE PLATFORM: For profiles without paid options, contact is made via the platform interface, but always directly with the candidate. IN SUMMARY: CastMatch.TV provides the connection tool but never interferes in the communication. The dialogue is 100% direct.

YES, in 99% of cases, because CastMatch is a high-precision search engine: [1] MATCHING ACCURACY: A “Match” confirms that the profile already perfectly meets the required technical and aesthetic criteria. — [2] FINALIZATION: Contact with the production team then primarily serves to confirm availability and logistical details. — [3] FINAL DECISION: If several profiles “match” for a single role, the production team makes the final decision based on its editorial needs. IN SUMMARY: The candidate has already passed the major selection stage; direct contact serves to confirm the collaboration.

The platform enforces a strict standard of professionalism through a Zero Tolerance policy: [1] BEHAVIOR & RESPECT: Any inappropriate behavior (harassment, disrespect) will result in immediate and permanent banning for all users. — [2] VISUAL AUTHENTICITY: The use of distorting filters is strictly prohibited to avoid misleading the casting director. The profile must accurately reflect reality or face disqualification. — [3] CONTENT RULES: Swimsuits are permitted (body comfort). Erotic, suggestive, or ambiguous usernames are prohibited. — [4] SANCTIONS: Any violation of these guidelines will result in permanent blacklisting from the platform. IN SUMMARY: CastMatch guarantees a healthy environment and complete transparency between candidates and recruiters.

YES. Transaction security is a top priority, achieved through a bank-grade protection system: STRIPE INFRASTRUCTURE: All transactions are processed by the global leader Stripe, guaranteeing bank-grade SSL/TLS encryption. CONFIDENTIALITY: No contact information (card number, CVV) is stored on the platform’s servers. — AUTHENTICATION: The system uses 3D Secure verification (validation via banking application) to prevent fraud. — BILLING: Complete history and invoices are downloadable at any time from the customer area. IN SUMMARY: CastMatch.TV delegates security to the best global standards for total protection of financial data.

YES, but only for an annual subscription paid in full upfront. To pay for your subscription in one lump sum and obtain Castmatch’s IBAN, contact us via WhatsApp or email. Your subscription will be validated upon receipt of payment. An invoice will be sent to you with the VAT rate applicable to your country of residence.

Yes, it is possible. At CastMatch we are constantly evolving our platform to provide you with the best possible experience.

If our rates were to be adjusted, it would be solely to support these ongoing improvements: developing high-performance new casting features, integrating advanced tools to boost your visibility, and optimizing the platform overall to ensure your success.

Rest assured: there will be no surprise price changes. If a rate adjustment were to affect your plan, you would be notified personally and in advance via email, giving you time to make an informed decision.

It is very simple and completely flexible. At Cast Match, there are no long-term commitments or hidden notice periods. You retain full control over your subscription, whether you chose the monthly or annual plan (which includes one month free).

To cancel, simply go to your account settings, access the subscription tab, and click the one-click cancellation button.

Once you confirm your cancellation, you continue to enjoy full access to your profile and its visibility until the end of the period you have already paid for (the current month or year).

Once this period ends and if the subscription is not renewed:

Immediate deactivation: Your profile instantly becomes invisible and inaccessible to casting directors.

Removal from search results: All your information and photos are removed from recruiters’ search tools.

Note: Your account is not permanently deleted; it is simply put on hold. If you wish to resume casting activities later, you can simply resubscribe to make your profile visible again with a single click, without having to recreate everything.

Yes, absolutely! You can make a purchase from anywhere in the world, even though prices on our site are displayed in US dollars ($).

The process is completely automatic and seamless for you, regardless of your local currency:

Automatic conversion: When you place your order, your bank or payment card provider automatically converts the dollar amount into your usual currency. Whether you pay in Euros (€), Chinese Yuan (¥ / RMB), British Pounds (£), Canadian Dollars (CA$), Swiss Francs (CHF), or any other currency, the system handles everything.

Exchange rate: Conversion is based on the official exchange rate in effect at the exact moment of the transaction.

Bank fees: Depending on your financial institution, your bank may sometimes apply a small currency conversion fee (usually a small percentage of the transaction amount) that will appear on your statement.

If you haven’t found the answer to your question, please contact us.